"They have a ticket system, they monitor costs, they can report on anything, but WCS gave us peace of mind with their robust processes. Nothing is forgotten about. That's all I need, is a reliable person looking after my needs, someone with a bit of common sense and applied intelligence."
— Danielle, Compliance Manager
"Their attention to detail and customer care are exemplary. Every request we have made has been handled quickly and professionally and with a bit of fun along the way."
— Karen, Head of Marketing
"We were heavily dependent on Excel for running the machine shop floor production. Exporting from an old ERP system each morning manually. Matt converted us to a dynamic database solution, and transitioned us steadily away over 2 years. That was the right pace for us."
— Jamie, Director.
"If you've ever spent 2 hours on the phone with BT or Virgin and got absolutely nowhere, you will feel my pain. Then WCS came along and 'changed everything'. Their approach to solving problems is incredible, everything was converted into a big plan long term plan that solved our short term issues and our long term issues. They guided us through every step of our IT transformation with regular meetings and all the things you'd expect from an IT department. They basically exceeded all our expectations."
— Laura, HR Director
"I cannot think of a single issue they have not been able to resolve and most often in very short timescales. We are a rapidly growing company and support levels have never diminished during any of that period of rapid expansion. I have no hesitation in recommending them to other companies."
— Chris and Jo, Directors.
"From the very first meeting, Matt impressed us with his clear and honest advice and explanations. They have been a trusted partner ever since. I've worked in places with an IT department and this service is better than that."
— Mark Workington, Managing Director
"You might hear in other feedback for other companies 'They took the time to understand our business needs' - if they're in and out in 4 weeks and hand it over to support how can they be taking the time?. But the way WCS approach things as our long term partner is the only way to have the time to understand our business needs, and that's unique. We know them, their staff, they know us and my staff. It's always going to perfectly match our requirements compared to our previous supplier with their high turnover of frontline staff. A highly reliable partner."
— Tim, Director
"We were very happy with the work that the WCS did with regard to migrating our Exchange system from our physical office server to a cloud based solution. Matt and his team made the whole process very easy, and were excellent in dealing with a couple of unexpected issues along the way. I would happily recommend them."
— Ben, Managing Director
"Our business continuity has improved massively since moving to WCS. Their proactive approach to remote monitoring and proactive support is second to none. I've worked in lots of places."
— Helen, Finance Director
"The professionalism and technical expertise of the WCS team is outstanding. They have helped us scale up quickly and reliably, with minimal downtime."
— James, Director.
"We only have 5 employees, we were using a physical server in the office, and we wanted to remove it. We moved to sharepoint and OneDrive and it was enough for us and simplified our world. Matt and his support team are always available to resolve any issues promptly."
— Sarah, Office Manager.
"WCS’s 24/7 support has been invaluable to our operations. No matter the time of day, their team is always willing to help. They've got a 2 hour On-site!! SLA for some mission critical things we have going on here. That's how flexible they are."
— Richard, Logistics and Operations
"The WCS team has provided us with fast, reliable, and cost-effective solutions that have saved our company time and money. It's future proof as well, we have the source code, it was written for us in a bespoke system bolt-on."
— Zoe, Production
"We are targets for cyber criminals, it's just the nature of our business it's always going to attract global attention. When we read about WCS's advanced cyber security strategies online, we were intrigued, and we've never looked back really. Everything we were doing needed a re-visit and rework, and quite rightly, the risks were there to be seen, but we didn't have someone with Matt's eye and experience. We've learnt a lot, and it's good for us."
— John, Director of Research
"We were manually Franking envelopes and sending out 100 sales invoices per day through the post, for no other reason than legacy reasons. Our ERP didn't do it, or if it did it was so basic. Matt spotted this issue and proposed an auto-emailing system. Staff are free'd up now from stuffing enevelopes and writing on envelopes and taking to the post office. We've upgraded the ERP twice since (Sage), and it still doesn't do the same job as our business database does to the same level of sophistication and convenience. One of many (since) simple and obvious improvements, led by our long standing IT department supplier and partner."
— Steve, Director
(We anonymise the company names and surnames for cyber security reasons. Some of our clients are regularly targeted by an*mal r*ghts camp*igners also. for your information.)