IT Support in Burnley

Whalley Computer Systems

“What made you choose to work with us?”

Lee Crossey-Wilkinson, First Line Support Manager

"The first couple of companies that we interviewed, though not terrible – didn’t offer what we needed. We wanted an IT business that had a robust system, so that when you raise a ticket, there’s a much better response time.

We had heard that Whalley Computer Systems were great with this, and this was highlighted in the interview. More than this, as they talked us through their process, it became apparent that our previous IT company hadn’t been offering us a proper service.

Their backup solution was disgraceful, so much so that if a big issue had occurred, our server would have needed to have been rebuilt from scratch. It’s a blessing that Whalley Computer Systems came along when they did, as they really opened our eyes as to the level of support we need when it comes to our IT."

Whalley Computer Systems

“What's it like to work with us?”

Lee Crossey-Wilkinson, First Line Support Manager

"Martin came in and completed all of the initial set up and migration in an efficient manner, without any problems might I add. Interestingly, we were also in the midst of changing our broadband because we wanted to bring that in house. To help us out, Martin came back out a few weeks later to give us a new ISP and reconfigure out router. He was great, and Whalley Computer Systems have always been on hand when we’ve needed them.

There’s like a dual responsibility. I do the first line of support in-house and then anything I can’t deal with, I pass this onto Whalley Computer Systems. They’ve helped with machine and server issues, and have also carried out server maintenance.

Even though I am the first line of support, I do have annual holidays – so if something crops up while I’m away, it gives me peace of mind knowing that Whalley Computer Systems can be contacted. This is part of our protocol and it suits our business that it’s set up this way. I also like that they do a monthly report, detailing the work they’ve done for us, and highlighting systems or machinery that may need updating".

Whalley Computer Systems

“What makes us a good IT Support partner?”

Lee Crossey-Wilkinson, First Line Support Manager

"Besides being cost-effective and always being there, they are also very good with communication. The last IT company we used just came in and they just did what they did. But once Whalley Computer Systems came in and looked at the backend and started talking to us, we started to see comparisons between the two companies. Whalley Computer Systems are more informative. They talk to us about solutions.

They’re much more communicative. They really know their stuff, and that’s what you need in an IT support business".

Whalley Computer Systems

“Would you recommend Whalley Computer Systems to other Bolton-based businesses?”

Lee Crossey-Wilkinson, First Line Support Manager

"They’ve been the best one since I’ve been here. They suit us as a company. This is our third IT company – but they’re head and shoulders above the rest. I’d even recommend them to other businesses if the conversation arose."

“What has made you stick with us all these years?”

“It’s safe to say that we pretty much use every single one of your services. As we’ve grown, we’ve needed an IT business that is dependable, and you have always certainly been that.

More than this, it comes down to service level. I might be able to find cheaper IT solutions elsewhere, but if I can't get the systems and software to work or they go down for a period of time and disrupt business, then they're no good. Having an IT business with a high level of service is key - it's absolutely critical."

“How have we benefited your business?”

“There are a number of benefits to working with WCS. One is that you’re extremely professional and have a great service level that ensures our business stays operative 100% of the time. You respond to issues very quickly and exceed any service level I've ever experienced before.

We don't have our own dedicated IT support team, so WCS is an integral part of our development in terms of things like security and how we use technology. You really are an IT partner rather than just a service provider.

The value for money that we get from WCS also cannot be understated. You provide such a good service and it's much more affordable than what it would cost to do all of this in-house.”

“What makes us a good IT support partner?”

“You’re technically very competent. You’ve taken the time to get to understand us and our business, providing us with IT solutions that fully benefit us.

All of the staff are very polite, courteous, and just genuinely lovely people to work with. It’s always nice to do business with people that you like.”

“Would you recommend Whalley Computer Systems to other Burnley based businesses?”

“Yes, you're a trusted Partner now and you bring a huge amount of skill to the table. Your forward thinking skills are very useful to us, helping us to see over the horizon, and the insight you bring and the way things are imaginatively explained are refreshing to see. so yes we would recommend to any business looking for something extra from their IT infrastructure, something next level for a demanding environment like our organisation.”