MES Support in Warrington

“What made you stick with us all these years?”

Stephen Robinson, Finance Director at Nikal:

“It’s safe to say that we pretty much use every single one of your services, because as we’ve grown, we’ve needed an IT business that is dependable, and you have always certainly been that. More than this, it comes down to service level. It’s very difficult – it’s a service-based industry. I know there’s hardware and bits and pieces and licences but they’re very much commodities and you can go buy them anywhere really but it’s all about the service. If I can buy something £1 cheaper but I can’t get it to work or it goes down for a period and it causes problems within the business, then it’s not good, so having an IT business with a high level of service is key. It’s absolutely critical.”

“How have we benefitted your business?”

Stephen Robinson, Finance Director at Nikal:

“There are a number of benefits. One is that you’re extremely professional and have a great service level. So, in terms of being operative, we’re operative 100% of the time. If there are any issues, then you respond very quickly. You’re ahead of any service level I could ever expect or select. You’re very, very responsive. We don’t have our own dedicated IT team, so in terms of development – security, backups the cloud, and use of technology and how we develop our business – WCS are an integral part of that. You really are an IT partner, rather than just a service provider. The value that we get from WCS – you provide such a good service – and the cost of it, is very reasonable, compared to what it would cost to do all of this in house. So you provide a number of things for us really. The IT specialism on tap is really key.”

“What makes us a good MES Support partner?”

Stephen Robinson, Finance Director at Nikal:

“You’re technically very competent. In terms of understanding what we do and what we’re trying to achieve, you’ve taken the time to get to understand us and our business, therefore, providing IT solutions for us that benefit the business.

All the staff are also very polite, courteous and just genuinely a good organisation full of nice, supportive people. It’s always nice to do business with people that you like.”

“Would you recommend Whalley Computer Systems to other Manchester based businesses?”

“Yes, you're a trusted Partner now and you bring a huge amount of skill to the table. Your forward thinking skills are very useful to us, helping us to see over the horizon, and the insight you bring and the way things are imaginatively explained are refreshing to see. so yes we would recommend to any business looking for something extra from their IT infrastructure, something next level for a demanding environment like our organisation.”