WhatsApp Business Integrations

Connect, automate, and engage all through the world’s most trusted messaging app.

In a world where instant communication drives customer relationships, WhatsApp Business integration has become a game-changer for businesses that want to stay close to their customers.

Whether it’s providing support, sending updates, or automating responses, integrating WhatsApp into your business systems can transform how you communicate and operate.

When you need us, we’ll be on hand to help via our reliable IT service desk.

How WhatsApp integrations support your operations

Our integration solutions help you bridge WhatsApp with your existing business applications, so communication becomes an active part of your workflow rather than a separate channel.

Customer Relationship Management (CRM) systems for automatic lead and inquiry handling.

E-commerce platforms to send real-time order confirmations, payment reminders, and shipping updates.

Support ticketing systems for creating, tracking, and resolving issues directly via chat.

Scheduling & booking systems for appointment confirmations and reminders.

Internal dashboards or reporting systems for faster response coordination.

Marketing automation tools to send targeted campaigns, follow-ups, and personalized customer journeys directly through WhatsApp.

Why integrate WhatsApp Business?

WhatsApp is not just a messaging platform it’s where your customers already are. By connecting your existing systems with WhatsApp Business API, you can create seamless communication channels that improve service speed, engagement, and trust.

Key benefits include:

 Instant customer connection: Engage directly with customers through personalized, secure conversations.

 Order updates & notifications: Send delivery alerts, invoices, or booking confirmations in real time.

 CRM & ERP integration: Sync WhatsApp with systems like Salesforce.

 Verified business identity: Build trust with your customers through the green verified business badge.

Our integration process

/  Analysis & Planning

Understand your current systems and identify where WhatsApp communication adds the most value.

/  API Setup & Configuration

Connect your WhatsApp Business Account with approved APIs for secure message handling.

/  Automation Design

Build automated flows and chatbot logic for FAQs, order tracking, or appointment management.

/  System Integration

Link WhatsApp with your existing software (CRM, ERP, or custom apps).

Why choose to outsource your IT support with Whalley Computer Systems?

Access to experts 

Our experienced team provide efficient and effective IT support solutions to businesses across Manchester and beyond. We know you can't predict when an issue or outage may occur, which is why the team are available 24 hours a day, 7 days a week, and 365 days a year to get your business back up and running as quickly as possible and with minimal downtime.

Just give us a call whenever you need expert IT advice or solutions and we'll put you through to one of our trained technicians in no time.

Future-proof your business 

Plan for any challenge that might come your way by implementing the best IT foundations possible with Whalley Computer Systems. Our business continuity solutions help to minimise downtime should the worst happen, ensuring that your business can still work effectively even in a tech or power outage.

Keep data safe

Trust that your data is in safe hands with additional cyber security systems and data backup support, all from one reliable provider. 

We offer an exceptional level of service that includes vigilant cyber security solutions, which help to keep your systems protected before cyber criminals can get a foot in the door. As cyber-attack techniques evolve, so will your solutions, with regular automatic updates.

Boost productivity

We’ll help you to optimise your technology and make sure that all of your IT systems are up-to-date and in sync. This will ensure that your workforce stay productive whether they’re in the office, at home, or on the go.

Cost-effective 

Outsourcing your IT solutions helps to reduce internal overheads whilst still guaranteeing that you'll always have a dedicated IT team available 24/7 to manage, monitor, and update your IT estate.

Save time

Our dedicated team of experts will help you to streamline and automate your IT processes, allowing your workforce to become more efficient. We'll also proactively ensure your business is running smoothly from an IT perspective, so that's one less thing for your internal team to worry about.

Switching to fully managed IT support is easier than you think with Whalley Computer Systems

Why are we the best at what we do?

For over 20 years, the Whalley Computer Systems team has been providing customers with reliable IT support and solutions, including cloud services, IT infrastructure, IT security, and systems that ensure operational continuity, on both a local and global scale.

Our customers come from markets as varied as the manufacturing, medical, legal, and finance sectors. Regardless of company size or industry, we guarantee that each of our customers receives a customer-focused approach that takes their needs into consideration and provides a service that they can always rely on.

Whether it’s an IT query, a printer issue, or a complete outage, our technical advisers are always by your side to offer expert IT support and solutions.

How do we ensure this?

Our friendly team of experts truly understand both technology and people.

We know the impact that an IT problem can have on your business. We don’t rest until your issue has been resolved, allowing you to get back to business as soon as possible with 24/7/365 support (even on weekends and bank holidays).

But our support doesn’t stop there. We can also help with software and hardware procurement, repairing servers, desktops, and network equipment, in addition to providing managed and proactive IT support.

We pride ourselves on the high level of support we deliver to our customers, and constantly strive to learn more about your business to improve the services we provide.

Ready to get started?

Let’s make your business more responsive, accessible, and customer-friendly. With WhatsApp Business integration, you can connect directly with your audience at the right time, on the platform they trust most.

Talk to us today to explore how WhatsApp can become part of your business workflow.

Book a Consultation