MES Support in Marple

Whalley Computer Systems

“What made you choose to work with us?”

Lee Crossey-Wilkinson, First Line Support Manager

"The first couple of companies that we interviewed, though not terrible – didn’t offer what we needed. We wanted an IT business that had a robust system, so that when you raise a ticket, there’s a much better response time.

We had heard that Whalley Computer Systems were great with this, and this was highlighted in the interview. More than this, as they talked us through their process, it became apparent that our previous IT company hadn’t been offering us a proper service.

Their backup solution was disgraceful, so much so that if a big issue had occurred, our server would have needed to have been rebuilt from scratch. It’s a blessing that Whalley Computer Systems came along when they did, as they really opened our eyes as to the level of support we need when it comes to our IT."

Whalley Computer Systems

“What's it like to work with us?”

Lee Crossey-Wilkinson, First Line Support Manager

"Martin came in and completed all of the initial set up and migration in an efficient manner, without any problems might I add. Interestingly, we were also in the midst of changing our broadband because we wanted to bring that in house. To help us out, Martin came back out a few weeks later to give us a new ISP and reconfigure out router. He was great, and Whalley Computer Systems have always been on hand when we’ve needed them.

There’s like a dual responsibility. I do the first line of support in-house and then anything I can’t deal with, I pass this onto Whalley Computer Systems. They’ve helped with machine and server issues, and have also carried out server maintenance.

Even though I am the first line of support, I do have annual holidays – so if something crops up while I’m away, it gives me peace of mind knowing that Whalley Computer Systems can be contacted. This is part of our protocol and it suits our business that it’s set up this way. I also like that they do a monthly report, detailing the work they’ve done for us, and highlighting systems or machinery that may need updating".

Whalley Computer Systems

“What makes us a good MES Support partner?”

Lee Crossey-Wilkinson, First Line Support Manager

"Besides being cost-effective and always being there, they are also very good with communication. The last IT company we used just came in and they just did what they did. But once Whalley Computer Systems came in and looked at the backend and started talking to us, we started to see comparisons between the two companies. Whalley Computer Systems are more informative. They talk to us about solutions.

They’re much more communicative. They really know their stuff, and that’s what you need in an MES Support business".

Whalley Computer Systems

“Would you recommend Whalley Computer Systems to other Bolton-based businesses?”

Lee Crossey-Wilkinson, First Line Support Manager

"They’ve been the best one since I’ve been here. They suit us as a company. This is our third IT company – but they’re head and shoulders above the rest. I’d even recommend them to other businesses if the conversation arose."