about us

Established 2006 by our Director, working out of Whalley, nr Clitheroe Lancashire. We have grown to offer Full IT Infrastructure Management and Support, as well as Software Engineering services.

As business IT consultants we work with businesses and use technology to solve problems and develop a business to be more efficient at an effective rate for them. Thin end of the wedge where necessary, continuous improvement, over any length of time appropriate. We see through problems, we ask the right questions, we demonstrate the solution we have in mind, and devise a plan to get customer there over any timescale. 

"Businesses that fail to adapt to change and evolve with the technological advances of today are doomed to fail". Businesses need to innovate, in their business context, be it retail or manufacturing or finance. We can look to the likes of Amazon, eBay, Tesco, Facebook for inspiration in using technology to organise their data and make it accessible in all the correct places and at the correct times. Ultimately it begins by looking at your own business data. Are you recording your data?, are you analysing your data?, is your data well organised?, are you collecting data efficiently?, are you using your data to improve your processes?, are you creating duplicate data?. "You can’t manage what you don’t measure". 

We aim to help with our programming department - With a custom business database, or a bespoke CRM, uniquely adapted to your business context.

We aim to help with our IT infrastruture facilities management - continuous improvement and effective management of your infrastructure (servers, network, workstations) will save your organisation time, money, and also help save the planet’s resources.

We are passionate about providng IT support to businesses and professionals.

Our goal is to be available to help businesses install and maintain professional IT systems and grow their business without fearing the IT implications knowing full well that we are here to help and support. In an ideal world IT systems would be installed and then never need maintaining. But unfortunately humans and changing business requirements prevent this from being the case. Most of our clients don't want to afford a full time comprehensive IT department. We are the alternative, and just as effective for those businesses who don't actually need a full time on-site IT department. There are other companies doing what we do, but we know we provide something that others do not and that is well-organised, highly skilled IT support immediately accessible by anyone inside your organisation. Like a real IT department would be in a corporate setting, but without the price tag. Trust us with this privileged position and we'll not let you down.

By being part of your team and regularly visiting your business and having real conversations with all staff in your business (corridor talk) we start to understand what it is that makes your business work and so we can apply our knowledge in the very best way for you.

integration with your business

We liken ourselves as being our customer's IT department. Anyone in your organisation can call us up and get instant access to skilled support knowledge, in your business context. We stay familiar and our processes are tailored and compliment this, and the more you encourage integration with this IT department concept and use the service in this way, the faster and more efficient responses become, because of that long term familiarality. This is what we find happens when you engage with us, which happens naturally as your staff see how good we are.

Our staff can integrate with your business as much as or as little as you want, fully managed or supplementary. Some of our smaller customers just call us in when they have tasks/projects they wish to accomplish. because they have a knowledgable IT person inside their organisation already and they can cope at that level. As things scale up we can help more and more.

Other customers use us daily and weekly and we're involved at a project level as well as at a daily support level - and we are asked to complete a project and then we are left to complete that task over the following months. Such projects may include custom software development for internal communication, network capacity expansion, or server installations, or Cyber insurance compliance. Checking with staff and reporting to management at key stages. This is often in parallel with day-to-day support issues.

Some weeks we may be in 2 or 3 times for a mixture of support or project reasons. Other weeks we may only make one site visit or none at all if it can all be done remotely. It's dependent on demand and necessity. We can dial in instantly using professional tools so we don't need to go on-site for every little thing. Overall this way of working suits most businesses who want to be supported on-demand and want projects to run in parallel with support. We can come in to progress a project and people see us and take the opportunity for a quick support job to be done or a question to be asked with a colleague who also happens to be in. It's an effective mix and we experience it happening all the time and our customers enjoy that experience.

be organised

Problems for small businesses can often stem from poor documentation, not being well organised (IT wise) and not being ready for problems that are likely to occur (risks). We create Configuration Management and SOPs as part of quality assurance for all our customers. Particularly important where mission critical systems are in place and down time must be kept to a minimum. Leave us in charge of your IT infrastructure and we will identify the risks, run system recovery tests, backup tests, and ensure your systems are up and working 99.9% of the time, whether that is cloud or on-premise based systems. If none of these risks are important to you, then your business must be one of the lucky ones!

That's how we work, and it's a great method for SME businesses to access all the IT skills an organisation needs, and it saves your organisation money. If this is resonating with you, as a director or manager, then you should definitely give us a call, because we want you on our books and we want to be your supplier because it'll be a good match.